Pete G Ravenor
User Group Representatives
Our Privacy Mission Statement – Haringey Irish Centre(HIC) data security is one of our highest priorities and we aim to be as clear as possible about what we do with personal data and why we do it
Our Privacy Statement for HIC websites – HIC is committed to the online privacy of all its users.
Information We Collect – Name, address and postcode – without this we won’t know where to send our booking form or to whom.. Age / date of birth – we may need to collect your age or date of birth in order to be able to sell you certain products, such as alcohol. Email address – we send a confirmation of your booking via email. Telephone numbers – if there are any problems with your booking or we need to check anything, we need to be able to contact you quickly. Payment card number, expiry date, issue no and name of card holder – when you make a booking or use a service we need these details so we can collect payment in the same way as when we take payment in the bar via chip and pin. Correspondence – if you contact us we may keep a record of that correspondence. You may also provide us with personal information if you contact the main office, if you enter raffles run by us or if you get in touch with us in some other way, for example by way of an email facility provided on the website.
Haringey Irish Centre Terms & Conditions
Please take time to read these terms and conditions carefully as they affect your rights and liabilities under the law. By accessing this site and/ or placing an order, you agree to be bound by these terms and conditions.
1. Hire of Facilities
1.1 We aim to show our facilities as accurately as possible, but occasionally we make mistakes. If there is anything which is unclear, or if you wish to obtain further information, please contact the by emailing us or call (+44) (0)20 8885 3490 between 10am and 5pm (GMT), Monday to Friday.
1.2 All prices are expressed inclusive of any VAT payable (where applicable). We make every effort to ensure that prices shown are accurate when you place your order. In the case of lettings of facilities a refundable bond of £300 is chargeable and held against cancellations of date, damage to premises, over running the letting or leaving the premises in an unsatisfactory condition. Upon receipt of a satisfactory report from the Duty Officer a deposit will be refunded to the hirer by cheque from the Irish Centre.
2. Cancellation – If you do cancel, the whole of your bond paid will be retained by the Irish Centre. An amount of the hire charge will also be forfeited; depending on how much notice is given. / 4 – 9 weeks – 50% retained Under 4 weeks – 100% retained
3. Eligibility & Availability / Eligibility to Hire
3.1 We reserve the right not to accept your order for any reason.
4. Payments – our acceptance of your order and how the contract between us is formed
4.1 We only accept payment in Pound Sterling and by credit or debit card..
4.2 The contract between us for the hire of facilities will only be formed when we write or email you to confirm that the letting has been accepted.
4.3 Payment will be debited from your account upon submission of the booking form.
4.4 All refund payments will be paid to you in Pound Sterling.
5. Company Information
- Haringey Irish Cultural and Community Centre Pretoria Rd, Tottenham, London N17 8DX, Registered Charity No 1003015 Company Registration No 2134568
- Haringey Irish Centre Trading Companay Pretoria Road, Tottenham, London N17 8DX, Company Registration No 2912148 Vat Registration No 645459413
Complaints Code of Practice
Complaints Code of Practice
The organisation aims to provide its members and users with the best possible service. However, we recognise that from time to time there may be occasions when people feel that the quality or level of service provided falls short of what they can reasonably expect. Your continued support and good will is greatly valued by us and therefore if you have a complaint to make, we would like you to tell us about it.
This Complaints Procedure does not affect any statutory rights. You may wish to take legal action against the Centre or any individual associated with it in certain circumstances.
We welcome, not only your complaints but your ideas and suggestions for improving our services.
We will always endeavor to resolve difficulties informally, but in some circumstances, you may wish to make a formal complaint.
Any complaint you make, whether it is formal or informal will be treated with complete confidentiality.
This is what you should do:
The complaint should be made in person or by someone else on your behalf (e.g a friend or advocate). You can contact us by telephone or in writing, for the attention of the Centre Manager. The Manager will acknowledge your complaint, as soon as it is practically possible, but you will receive a written acknowledgement within 14 working days of receipt.
This is what we will do:
- The Manager, in consultation with the Chair or Secretary of the Management Committee shall undertake to investigate the circumstances leading to the complaint.
- A decision will be made by the Manager as soon as possible after the receipt of the complaint, but within 6 weeks of the date of receipt of the complaint. If there is likely to be a delay caused by the absence of a person against whom the complaint is made, or any person who is necessary to the process, through serious illness or other unavoidable causes, the Manager will inform you.
- If the complaint involves either the Manager or the Chair, the details will immediately be passed on to the Secretary and one other named person from the Committee for investigation.
- Investigation will result in one or more of the following:
- Informal resolution
- Use of the internal disciplinary procedure. The complainant will be notified of the outcome as soon as possible
- The Manager will communicate the outcome of the investigation within 7 days of the completion of the investigation; except when the internal disciplinary is being used, in which case the outcome will be notified 7 days after the disciplinary.
- A record will be kept of all complaints and will be monitored annually by the Committee.
Making an appeal:
- If the complainant disagrees with the decision, they or their representative may appeal to the Chair or Secretary of the Committee within 14 working days of being informed of the decision, explaining why the think it is unjust.
- A panel comprised of two members of the Committee (who are not the same as those involved previously) and one independent person will investigate the complaint within 14 working days.
- You will be informed of the outcome of the appeal investigation within 7 working days.
Date Adopted: 3 November 2003
Date for Review: January 2017
Haringey Irish Centre is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Haringey Irish Centre may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from [date].
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible